Refunds & Returns Policy

If you have a problem with your order please notify us as soon as possible. Customers have 14 days from the date of purchase to report any issues. Items must be returned to us at the customers expense. If your product is faulty or not fit for purpose a full refund will be given.

Wax Melt Safety Tips

Failure to follow these instructions could result in a fire hazard. 

  • All of our burners are safe to be used with wax melts, please check that your own burners are suitable. 

  • Never leave a burning candle unattended or move it when lit. 

  • Remove all packaging before use. 

  • Only use with a good quality tea-light (4 hour burn time). Do not use with a maxi tea-light, votive or other candles. 

  • Keep the Wax Melt Burner and tea-light out of the reach of children and pets. 

  • Do not burn the tea-light or leave the wax melt burner on or near anything that can catch fire. We advise to place a heat resistant matt under your burner! 

  • Ensure the wax melt burner is well ventilated. 

  • Keep foreign objects out of the wax pool. 

  • The wax melt burner becomes very hot during use, do not touch or move whilst alight or whilst wax remains molten. 

  • Extinguish the tea-light if the flame becomes enlarged, makes contact with the wax melt burner, or begins to smoke.

Payment Methods

- Credit / Debit Cards
- Offline Payments

Frequently Asked Questions